When you request a taxi by specifying "Wheelchair compatible vehicles," you can summon a standard universal design taxi certified by the government.
A standard universal design taxi is a vehicle certified by the Ministry of Land, Infrastructure, Transport and Tourism as having met the specified requirements.
Important notes
・A vehicle-specific fee may be charged by the taxi company.
The amount varies by taxi company, so please check each company's website for details.
・For pickup location and destination, please specify a flat and level area with sufficient space for wheelchair boarding and alighting.
If you designate a location where boarding or alighting is difficult, your request may not be accepted.
・Depending on the size, shape, and weight of the wheelchair, it may not be possible to board the vehicle.
Wheelchairs that may not be accommodated
・Weight exceeding the ramp's permissible weight of 200 kg (total weight of wheelchair + user + luggage + assistant pushing the wheelchair on the ramp).
・Dimensions exceeding 700mm in width, 1,200mm in length, or 1,300mm in height (including the user). This may include some electric wheelchairs.
・Wheelchairs with angled wheels, such as sports wheelchairs.
・Wheelchairs with wheel covers like mudguards, where there isn't enough space to pass a seatbelt through.
・Reclining wheelchairs exceeding 1,200mm in length that would allow boarding.
・Even if the wheelchair meets the above criteria, a taxi company or driver may determine that boarding is difficult from a safety perspective.
・Please note that boarding and alighting, including the setup of the ramp, may take several tens of minutes each.
Please be aware of this if you are in a hurry.
・The maximum number of passengers is two, including the person in the wheelchair (one person in a wheelchair and one accompanying passenger).
・You cannot specify the car model.
If you prefer a specific model, please contact the taxi company directly to make a request.
・Taxis covered by long-term care insurance cannot be summoned.
・Reservation is not available.
・Disability discount is not automatically applied.
We apologize for the inconvenience, but please present your disability certificate or disability certificate app (Mirairo ID) when making your payment.
How to board
Please refer to the video below for instructions on how to board using the ramp.
https://toyota.jp/jpntaxi/driver/?padid=ag341_from_jpntaxi_top_driver_detail_wheelchair_howto#wcMovie-modal_1
*You will be redirected to Toyota Motor Corporation's website.
Ref: How to choose a vehicle type
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