What is EXCLUSIVE MEMBERSHIP?

EXCLUSIVE MEMBERSHIP is a monthly flat-rate service exclusively for users with Platinum status or higher.
It offers special benefits to enhance your experience with the GO App.

* Available from app version 9.4.0.
* Customers using GO BUSINESS are eligible to join if their private profile usage meets the criteria for Platinum status or higher.

Benefits

Status maintenance

Once you have joined, your status will not be downgraded even if your usage history does not meet the criteria for your current status.
Furthermore, if your monthly usage meets the criteria for a higher status, your status will be upgraded and will not be downgraded while you are a member.

Example: If you join with Platinum status and your monthly usage meets the criteria for Sapphire status, your status will be changed to "Sapphire" and will not be downgraded from "Sapphire" while you are subscribed to the service.

Priority Ticket usage fee is free

The Priority Ticket usage fee is free for all time slots.
There are no restrictions on the number of uses.
Ref. What is "Priority Ticket"?

Reservation usage fee is free

For users with Sapphire status or higher, the Reservation service charge is free, except during certain hours.

The hours during which benefits are applicable vary depending on your status. Please confirm the details [here].
There is no limit to the number of times you can use this feature.
Click [here] to see the service area for Reservation.

Ref.
・What is “Reservation”?
・About Reservation service charge (during EXCLUSIVE MEMBERSHIP subscription)

GO PREMIUM Priority Upgrade

This feature is scheduled to launch in early September 2025.
You will be preferentially upgraded to GO PREMIUM, subject to the availability of premium vehicles.
*This benefit is limited to users with Sapphire status or higher.
*Click [here] for the GO PREMIUM service area.

GO PREMIUM Coupons

You will receive a 1,000 yen coupon for GO PREMIUM during your birth month.
To receive the coupon, you must register your date of birth in your [Account] settings.

*Click [here] for the GO PREMIUM service area.
*In some areas, coupons can also be used for Van(Large Vehicle).
*You can register your birthday from [Menu] > [Account] in the app.

About receiving coupons

・To receive coupons, you must register your date of birth in your [Account] settings.
・You will receive the coupon at the beginning of your birth month. If it was not registered at the time of joining, you will receive it at the beginning of the birth month after joining.
・If you join EXCLUSIVE MEMBERSHIP in the middle of your birth month, the coupon will be granted at the beginning of the following month. Similarly, if you register your birth in the middle of your birth month, the coupon will be granted at the beginning of the following month.
・Since this is a birthday coupon, you can only receive it once a year. Please note that if it is determined that the same person has received the coupon multiple times, the coupon will not be granted.

Status Sharing

You will be able to share your status with up to three people. When you share your status, the people you share it with will have the same status as you.

* Benefits of EXCLUSIVE MEMBERSHIP are not shared.
* Sharing your status does not share information such as payment methods, payment history, or dispatch information.
*The status shared may differ from your own status. Please check the app for the actual shared status.
*Available from app version 9.5.0.

Adding ride count to your record

Depending on the number of people you share your status with, the number of rides required to upgrade your status will be increased by up to 1.3 times.
This makes it easier to achieve a higher status.

* The ride count will be added based on the number of people sharing their status when the status is determined.

About Automatic Renewal

Your contract will automatically renew every month.
If you wish to stop the automatic renewal, please do so through the app by the day before your next renewal date.
* Even after stopping automatic renewal, you can continue to use the benefits for the remainder of your contract period.

How to cancel / Stop automatic renewal

You can stop automatic renewal from within the app.
Please check the following page for more details:

How to cancel EXCLUSIVE MEMBERSHIP