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About 3D Secure authentication 3D Secure is an authentication method that requires authentication with your credit card company when you set up your credit card as your payment method.*Some cards d...

A coupon code is an alphanumeric code issued for campaigns and other promotions.Please confirm the following steps for the registration procedure. 1. Tap [Menu] within the app. 2. Tap [Coupon・GO Ti...

The driver may contact the customer, but for safety reasons, the customer is not allowed to call the driver. Please be assured that your phone number will not be displayed to the driver as it is a ...

You can check environmental indicators such as CO2 emissions from your taxi usage by opening the details from Usage History / Receipt. This will display the amount of CO2 emitted by your taxi rides...

If you wish to express your gratitude or provide feedback to the taxi company or driver, please use the ride rating feature.You can submit your ride rating after your ride via the notification disp...

Cases in which an unsettled payment occurs An "unsettled payment" occurs when there is an error with your selected payment method.Typical cases: Insufficient funds Communication error Unpaid amoun...

For Taxi rides:Please refer to the following links for details on each fare. Meter Fare Pre-fixed fare Airport Flat Rate For Rideshare rides: For rideshare rides, the distance of the route from t...

How to use the charter serviceCharter is a service that allows you to reserve a car for 1 to 6 hours.Reservations are made on the GO App. Step 1: Make a reservation Step 2: From reservation to r...

*Effective November 20, 2025, 'GO SHUTTLE' has been rebranded as 'GO ECONOMY'.What is GO ECONOMY?GO ECONOMY is an advantageous and comfortable mobility service exclusive to GO Pay.Unlike regular ta...

If a taxi request is cancelled more than once, the account will be automatically locked.If your account is locked, please contact us via [Inquiries] in the GO App. *The lock will not be removed eve...