If you have a comment for the taxi company or driver

If you wish to express your gratitude or provide feedback to the taxi company or driver, please use the ride rating feature.
You can submit your ride rating after your ride via the notification displayed in the GO app or from [Menu] > [Usage History / Receipt] in the GO app.

Receiving your feedback helps us improve the quality of our service.
We appreciate your cooperation.

Please note : We are unable to reply to your ratings or comments.
・If you have lost an item or have an inquiry that requires a response, please check the taxi company's office phone number via [Menu] > [Usage History / Receipt] in the 《GO app》 and contact them directly by phone.
・You can submit a ride rating within 24 hours after your ride. You can also modify your rating within this timeframe from [Usage History / Receipt].
・If you have inquiries about the 《GO app》, please click [here].

Ref :How to confirm and inquire about forgotten items in a taxi