Troubleshooting: What to do when you have not received a coupon after your invited friend has completed their ride

Coupons are not immediately issued. They are issued up to 48 hours after the invited person's ride has been completed.
If a coupon has not been issued after 48 hours, the following reasons may apply.

・If the invited person completed their "first ride" before registering the friend invitation code.
・If the GO account of the person you gave the friend invitation code to at that time is different from the GO account used when the first ride was completed.
・If more than 60 days have passed between the invited person entering the friend invitation code and acquiring the friend invitation coupon, and their first ride.
・If the ride requested by the invited person for their first ride did not end normally due to a cancellation or other reason.
・Rides made with GO BUSINESS (corporate contract) are not eligible for coupon issuance.
・Friend invitation coupons will only be issued if both parties are registered users with phone numbers in Japan.