How to confirm and inquire about forgotten items in a taxi

What to do if you may have left something in a taxi

You can check the taxi company's office information from your usage history and contact them directly.

STEP 1: Check the taxi company you used on the app

1. Tap [Menu] in the app.

2. Tap [Usage History / Receipt].

3. Select the relevant usage history.

4. From the [Vehicle Information] field at the bottom of the usage history details screen, confirm the taxi company's office information.
→ Please call the contact number displayed directly.

STEP 2: If you cannot confirm your usage history or have forgotten your mobile phone or other  device
If you are unable to confirm your usage history or have forgotten your device, please provide the following information and contact us via [Inquiries] in the app or through this [form].

Identity verification information (Please be sure to include the following)
・Phone number registered in the GO App
・Name registered in the GO App
・Date and time of your ride (as much detail as you can provide)

Important notes
・Please ensure the person who requested the taxi makes the inquiry.
・If a representative is contacting us on your behalf, the person who requested the taxi must be present.

Other cases
・If you have a paper receipt, it's best to contact the taxi company listed on it directly.
・If your forgotten item cannot be found, it may have been reported to the relevant police station. Please consider contacting the police.