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The following payment methods can be registered for GO Pay. Credit card d barai PayPay Apple Pay (JCB/AMERICAN EXPRESS) How to register ▼ Credit card Tap [Payment method] in [Menu] tab. ...

Coupons are not immediately issued. They are issued up to 48 hours after the invited person's ride has been completed.If a coupon has not been issued after 48 hours, the following reasons may apply...

We apologize for the inconvenience.In the case, please cancel the request by clicking the [Report button] on the screen. If the GO Pay payment has been completed even though you have not boarded th...

You can confirm your usage history from [Menu] tab > [Usage History / Receipt] in the app.The usage history shows the location, date and time of the ride, ride time, and distance traveled.If you ar...

The taxi meter only displays the taxi fare and does not include the service charge for optional services such as "Priority Ticket" and "Reservation fee" or the GO App charge. Please check the final...

Multiple cars can be requested with a single order. It is also possible to request additional cars while a car is being arranged or riding.   [Cautionary point when requesting multiple cars at the ...

About Rideshare Driver Rating When a rideshare car is requested, the driver's rating is shown on the screen after the car is assigned.*Drivers with more than a certain number of ratings will have t...

How to change GO App language settings The language of the GO App switches according to the settings of your smartphone device. ・If your device language settings is “Japanese“ : GO App language wil...

What is GO Pay? GO Pay is a service that eliminates the need for in-car payment and receipt collection when getting out of the car.GO Pay can be used for any of the following ride methods: Reque...

*Effective November 20, 2025, 'GO SHUTTLE' has been rebranded as 'GO ECONOMY'.About cancellation feeThe cancellation fee is paid in accordance with the cancellation policy.https://go.goinc.jp/en/ca...