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What to do if you may have left something in a taxi You can check the taxi company's office information from your usage history and contact them directly. STEP 1: Check the taxi company you used on...

*We are currently receiving an increasing number of inquiries about “Not receiving GO Pay receipt emails”. Please refer to this article if you need any support.Receipts are issued in different ways...

Add a tip to say thanks to the driver. This is a optional feature.   How to give a tip There are two ways to give a tip. Once the ride is done, the screen asking you to rate the ride will be displ...

In case of insufficient balance or system error with non-card payment methods such as d-payment and PayPay, you can pay by the same payment method. Cancellation fee payment will also require the sa...

If the following applies to you, you will not be able to register a new account. If you are using a phone number from a specific country and registering from outside Japan* If you are in Japan an...

Apple Pay (JCB / AMERICAN EXPRESS) is available for your ride payment when you drop off cars.   1.Please set your Apple Pay (JCB or AMERICAN EXPRESS) credit card in your "Wallet" app.   2.The av...

*Effective November 20, 2025, 'GO SHUTTLE' has been rebranded as 'GO ECONOMY'.*Travel between the Shibuya area and the Tokyo Downtown area is not available. GO ECONOMY service areas and operating h...

What is charter?*This feature is available with app version 9.6.10 or later. Please update your app to the latest version.This service allows you to reserve a car by the hour using the GO app.While...

This feature allows you to easily share your taxi dispatch information via a link. Opening the link will display a web page where you can check the vehicle's license plate number, its location, an...

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