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The estimated time of arrival will be displayed on the screen after the request is confirmed. Note that the estimated time may vary depending on road conditions and other factors. The current l...

You may cancel your reservation within 15 minutes prior to the time you wish to use the taxi. *If you cancel for your own reason after a taxi has been arranged, you may be charged a cancellation fe...

Pre-fixed fare is a fare that is calculated based on the distance of the route from the pickup location to the destination, and is determined before the ride. A pickup fee will be charged in additi...

Please refer to the following for the approximate number of passengers. ▼ Car type example Sedan type vehicle (Maximum of 4 passengers) JPN TAXI (Maximum of 4 passengers)   Please note that "GO" ...

If you choose "In-car payment", you can pay by cash. Ref.What is in-car payment?What payment methods are available?How to change the payment method for my taxi ride?

You can check your coupons in the [Coupons・GO Ticket] menu in [Menu] tab.(Coupons that already expired or have been used will be displayed for a certain period of time and then automatically hidden...

Once the request is confirmed, you cannot move the pin, but you can send a free comment as a landmark information of the pickup location before the taxi arrives.

Q: Will the invoice for the invoice system be issued after October?A: In principle, invoices will be issued for rides on and after October 1, 2023 (Sunday).   Q: How to issue an invoice for invoice...

We apologize for any concern this may cause.If multiple charges for the same date or amount appear on your credit card statement, please confirm using the following steps: 1. Check your usage histo...

GO does a credit check (authorization) for 2 yen or so when you use GO Pay (credit card payment). Please do not worry if the amount of the withdrawal remains on your statement, as it will be refund...