How to cancel a taxi request

You can cancel your request for free within three minutes after tapping "Request Taxi" and confirming the request in the app.
You can cancel your request by tapping the button on the top right of the screen.
Once the request is confirmed, the car will be on its way to the pickup location. Please refrain from canceling unless absolutely necessary.

<After confirming your request>

　

* If you cancel a taxi after it has been assigned, a cancellation fee may be charged.
* The cancellation fee will be charged using the payment method you selected when you requested the taxi (or by card if you chose In-car payment).

For details, please refer to our [Cancellation Policy].

<When requesting a taxi>

* You can also cancel a request before it is confirmed by tapping the button on the top right of the screen.
* Even if you close the app while a taxi is being requested, the search will continue. If you want to stop the request, please tap the cancel button.
* There is no cancellation fee for requests canceled before a car is assigned.

Ref:
・Cancellation fee was charged
・Cancellation Policy