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You can change your EXCLUSIVE MEMBERSHIP payment method from the following screen.   STEPS 1. Tap the status badge in the app menu to open the screen for confirming status benefits and membership b...

About cancellation feesCancellation fees are charged in accordance with our cancellation policy.https://go.goinc.jp/en/cancel_policy_app Conditions for Charter cancellation feesCancellation fees wo...

If you do not receive the confirmation Email upon registration, the following reasons may be considered. Please check each point and take the appropriate action. 1. It has been sorted into your Jun...

In principle, the discount for persons with disabilities can be applied regardless of payment method (in-car payment or GO Pay) or dispatch method (meter fare, pre-fixed fare, or fixed airport fare...

After making a request through AI Reservations, you can also request a car immediately. Please note that AI reservation will be started even when the car is being requested for immediate dispatch o...

Whether or not large baggage can be carried in the vehicle depends on the taxi company. Because GO is unable to request cars based on the size and weight of the baggage, we recommend you to call yo...

It is possible to request a taxi only.The operating procedure is as follows. 1. Specify your desired Pickup location and Destination, then tap [Next]. 2. Tap [Details].   3. Tap Taxi in the Detai...

If you wish to use a route that includes toll roads with a rideshare vehicle, you need to set this in the GO App for the fare to be recalculated.Please refer to the following for how to set this. C...

About Peak charge and Off-peak discountThese are a service charge and a discount that apply when "GO Pay" is selected when requesting a taxi through the "GO App".They fluctuate based on demand. The...

The following environment is recommended to use GO.------------- Recommended OS: iOS 17 or higher / Android 11 or higher Internet access is required. ------------- If you do not have the re...