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If you specify a taxi company when you reserve a taxi from "Reservation" tab, the taxi(s) of the specified company will be given priority. Therefore, if no taxi from the designated company can be f...

What is an airport flat rate?It is a service that allows you to use a fixed fare for travel between the airport and your workplace or home.You can travel to the airport with peace of mind, without ...

When requesting a taxi using [Ride], you can specify either a vehicle with sliding doors or a wheelchair compatible vehicles. Supported areas Vehicle with sliding doorsTokyo / Kanagawa / Osaka / Ky...

When using Priority Ticket to request a taxi, a service charge determined by GO will be charged in addition to the taxi fare. The arrangement fee varies depending on the area, so please confirm the...

In-car payment is a method of payment that requires you to pay in the taxi. With cash or other payment method provided by the taxi company when you arrive at the drop-off location. The supported p...

Service usage conditions (payment from d barai balance) There are specific conditions for using your d barai balance for payments.For detailed information about these conditions, including situatio...

Coupons have an expiration date.You can check from [Menu] tab > [Coupon・GO Ticket] .Coupons cannot be used after the expiration date, so please use as soon as possible.

GO is working carefully to confirm the identity of each passenger so that no one will be mistakenly picked up by mistake. If you are using GO with EnglishThe “Confirmation number“ will be shown i...

*Effective November 20, 2025, 'GO SHUTTLE' has been rebranded as 'GO ECONOMY'.Payment and fares"GO ECONOMY" is a service that allows you to travel comfortably and at a goo deal, limited to GO Pay u...

How to change reservation detailsFor existing Reservations, you cannot change details such as the date, time, Pickup location and destination.If you wish to change the reservation time or Pickup lo...