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This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

To use GO smoothly, please allow your location permission. If you are using a phone number except Japan, you need to allow your location settings in order to request a taxi.

Offers We will provide special offers based on your status. SILVER Increasing the maximum number of Favorite locations: You can register up to 5 Favorite locations. GOLD Increasing the ma...

Please go to [Menu] > [Account] and tap [Delete Account] to delete your GO account. Please note that a deleted account cannot be restored. 　Notes * Account cannot be restored after deleting your a...

You can set the pickup location by moving the pin on the map. Zoom in on the map to place the pin at a more precise location.You can also search and enter by address or location name. * Please be ...

About “Reservation” AI Reservation" is a new service that uses AI to enhance the current reservation process. You can specify a date and time from as short as 15 minutes to 7 days. You can always a...

Coupons can be applied to the taxi fare, the GO App charge, and the service charge for optional services such as Priority Ticket and Reservation. Terms and Conditions All coupons can be used when ...

The fare displayed when requesting a taxi is for reference only.Actual fares may be charged separately for pick-up fee, GO App charge, toll road use, etc., or discounts may be applied depending on ...

Select vehicle type is a feature that allows you to select and order a vehicle that can be provided at a specified pickup location.Please note that the available conditions vary depending on the ar...

GO Pay is a service which allows you to get off the taxi without having to pay and receiving a receipt.To use GO Pay, you need to register for GO Pay on the GO App .How to use the GO Pay varies dep...